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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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Not used PayPal for 3 years
New mobile number in this time
at login, the only verification option offered is with mobile number which is now out of date. Cannot see a way round this.
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im locked out of my account as i just lost my old phone number and its the only options i have when trying to access my paypal
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I would think so, given Paypal's reluctancy to address (much less) fix this problem.
In the same boat here.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
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