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Phone number changed - can't log in

SOLVED
Anonymous_User
Not applicable

Re: Don’t have a mobile phone

I joined just to add my twopence worth.  

 

Agree with bulk of postings. I work in IT & have a work mobile, which stays in work when I finish. I do not wish to be walking around with a mobile (Live and love life with physical friends and real memories not via tech).  

 

This kind of forceful "do as we say or you can't use the facility that you have come reliant on" is the slow plod to full enforcement of tracking and compliance, controlled by a very small handful of global companies.  Of course that's "tin hat" stuff right.

 

It's easy to sort the problem:

Delete Paypal

Use your normal debit card/credit card on a website.  You are covered for fraud anyway. 

Need to transfer cash? Use online/telephone banking.

 

Peace & happiness everybody.

 

AZ109
Contributor

Re: Don’t have a mobile phone

After reading this and some of the other threads on the subject, all with the only advice being "Buy a cheap mobile" I checked the (UK) Financial Conduct Authority's guidance on the subject.  As Paypal sees itself as being subject to the PDS2 regulations and the provisions of SCA under them I wonder why it sees itself as exempt from the guidance on how they are to be implemented.

 

The FCA document "Strong Customer Authentification"  first published 2/9/19 and updated as recently as 18/6/20 says:

 

"We expect firms to develop SCA solutions that work for all groups of consumers......  This includes methods that do not rely on mobile phones."

And.

"If this is not the case we (the FCA) expect them to discuss with us as priority." 

And 

"Specifically, we (FCA) expect:  

Firms not to act outside the agreed industry delivery plan in ways that cause unnecessary problems for consumers or merchants."

 

The dead-line for implementation has been extended, due to Corvid 19, to 14/9/21.

 

I repeat my original question:  When paypal denies me access to my account, how will it return my balance to me?

To which I add the following:  Why is Paypal not following the above guidance (like every other firm implementing SCA)?

When the dead-line has been extended, why is paypal already denying consumers access to their accounts and causing them all sorts of problems?

Are they actually in discussions with the FCA as they are not following the guidance?  Or is paypal trying to quietly weed-out "difficult" customers so it can follow its chosen option of only offering mobile phone access?

 

 

bigtidyup
Contributor

Re: Don’t have a mobile phone

I only have an old paygo non smart phone that lives in my car for breakdowns/emergencies. I dont use a smart phone, I live my life, not spend it playing on a phone getting voluntary cancer.

Recently EVERY time I log in I have to go out to my car and get it just to get a stupid text to access my account. I thought that the new ebay managed payment system coming in was a bad thing, but I am now happy to ditch using paypal after decades because of this ridiculous new account access problem. I think paypal are making a big financial error. When we are not FORCED to use paypal like ebay made us against our will, we will NOT choose to use paypal. Interestingly you are not forced through the stupid process when you want to PAY using paypal.. well that will be stopping soon.

cojogo
Contributor

Re: Don’t have a mobile phone

Who the heck thinks this is a solution to solve the problem saying SOLVED!! As posted top of page!!

Quote..

Don’t have a mobile phone

“SOLVED

Go to solution

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  • PayPal’s response to the coronavirus (COVID-19) pandemic & FAQs  “

 

No way shape or form are any of those links solving the mobile only problem for those of us that don’t own/use one.. as many have said, banks, gas, electric and many other company’s we deal with give you other OPTIONS!! Ie: Email & landline, why should we buy a mobile just for PayPal???? I like just about everyone with internet in UK have Phone with internet account why pay for something else when landline is paid for within internet account why pay twice.. Would you buy two tyres for your car when you only need one!! I as part disabled person do all my online buying, selling & family communication etc etc for my computers, which in front of most of day.. Who needs more expense of mobile phone, when never got use for one.. OH!! Other than a company called PayPal that is demanding you MUST! have one.. My home phone has been on record with PP for the last 10yrs for contact with no problems. So why we got to be FORCED to go to mobile..  GIVE us other choices just like every other business.. IT even says within the authentication window if having trouble with it to choose another option…. So where the hell is that option!  It just sends you back to the start asking again for mobile number!  THAT IS NOT A CHOICE!  That is bullying!! Maybe that’s how or even acceptable in U.S. but sure is not here in U.K Give us OTHER choices, it is losing you members/users/customers however you want to call us. But one thing we are not is sheep just for you to bully….This has cost me money not being able to get past that stupid mobile notification window..  If you want us to have a mobile just to use PP then buy us all one and top it up monthly as well, then we might stay using PP…

 

marksaunt
Contributor

Re: Don’t have a mobile phone

Not acceptable in the US either.  We were founded on the best of English political theory.  And we're properly grateful.

cojogo
Contributor

Re: Don’t have a mobile phone

Well how about this for stupidity,, on behalf of PP...

Have had an email, yes an email so proves they know what that is OK, So they could of sent a verification number to that... but NO!! they send me an email

to TELL me to log-in to my account to read their reply to this very problem.. and of-cause the very problem contacted them for was the bloody log-in problem we all in these threads are having, So is there anyone within PP with an actual brain cell, or do they only employ monkeys that just press a button on a predefined screen option to answer us.....

If businesses that I have been employed in through my working life acted this way they would of good out of business.. ie: NO! customer care.... 

AZ109
Contributor

Re: Don’t have a mobile phone

Well, the good news is that at least PP is (at last) at least trying to set -up an alternative to mobile-only verification.  Which belies the assertion by an "Esteemed" (but not by me) Advisor that mobile is the only acceptable method of doing this.  

 

Trouble is, it failed.  The call sent to my land-line, to confirm the screen printed code, never rang my land-line phone.   (BTW.  UK land-line numbers ARE acceptable in place of mobile numbers if the international form is used.  So <Removed> becomes <Removed>.  

 

BUT.  Then I got a screen with "No mobile?"  Having ticked that box I haven't been pestered for my (non-existent) mobile number or by two-step verification since and have had no further problems logging into my account.

 

Frankly, what amazes me is that although it is now obvious that PP is working on a solution that does not require a mobile phone (as required by the UK FCA Guidelines) but is still harassing account holders for these numbers and even more amazing is the fact that it is still denying access to accounts because they don't supply one.

 

One would think that with the impending loss of their biggest captive customer base at ebay, they would be doing everything possible to maintain the goodwill of users.  Not alienating them

u4coffee
Contributor

Re: Don’t have a mobile phone

Blame the EU; The Second Payment Services Directive (PSD2)
This is a new EU directive regulating payment services in the European Economic Area. The directive requires new measures that impact how you access your account and pay with PayPal. We cannot get away from it fast enough.
jimiL
Contributor

Re: Don’t have a mobile phone

It's not PSD2 that's the problem, it's Paypal's implementation of it that's the problem. Not being in the EU won't get you away from it anyone who deals with EU companies will have to implement it.

"

The FCA document "Strong Customer Authentification" first published 2/9/19 and updated as recently as 18/6/20 says:

 

"We expect firms to develop SCA solutions that work for all groups of consumers...... This includes methods that do not rely on mobile phones."

And.

"If this is not the case we (the FCA) expect them to discuss with us as priority."

And

"Specifically, we (FCA) expect:

Firms not to act outside the agreed industry delivery plan in ways that cause unnecessary problems for consumers or merchants."

 

The dead-line for implementation has been extended, due to Corvid 19, to 14/9/21."

u4coffee
Contributor

Re: Don’t have a mobile phone

No it’s not implementation; it’s the creation of something that was never asked for in the first place.
It’s an EU Directive/ European Banking Authority, administered by the European Commission (Directorate General Internal Market) to regulate payment services and payment service providers throughout the European Union (EU) and European Economic Area (EEA).

An Interfering nuisance; Visa criticised the proposal of making strong customer authentication mandatory, on the grounds that it could make online payments more difficult, and thus hurt sales at online retailers.
In 2020, an independent report conducted by consultancy firm CMSPI found that the potential disruption caused by strong customer authentication could be €108 billion in