- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
- Labels:
-
Login Issues
-
Profile & Settings
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
"from time to time you may be asked"... i have been asked three times in the past week to authenticate my account, three! Just how many times does someone need to authenticate their account in one damn week? its absurd!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
im here looking for the same answer and it seems we dont . we give up an dont bloody bother again !
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you tell me what I should do? I am trying to send money via email and it showing me this PSD2 .. I need an answer asap.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It's the new system that shut me out of my account completly
PLease dear Olivia please forward this to someone that can help me:
Hello there,
as the title says I'm completly unable to acces my account thanks to the phone authentification and the bad coincidence that thouse phone numbers are expired.
I'm not getting any other option on how to authentificate, only 2 phone numbers I don't own anymore.
Neither can I message custom support cause I need to be logged in into my account to do so...
If this wasn't bad enough it's impossible to reach the phone line cause everything at all times is completly occupied.
I'm seriously desperating here =/
I called the service line lieterally as they were opening and still no way of getting trough....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Currently waiting 10+ plus for my text, not arrived, so tried "we phone you" option....no phone call has been made???
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This does NOT WORK! The PSD2 is not sending messages - so I am locked out of my account.
Paypal support were usesless saying they can do nothing. i can not access my paypal busness account so can not run my business .
can anyone help ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't have any issue with my phone as the number is up to date (well, I've had the same number for 17 years so...) but "from time to time"??? TIME TO TIME????? I'm having to do this *every single time* I login and *every single time* I make any sort of purchase even though I always use the same two devices. And half the time the texts don't even send!
I've been waiting 15 min for the last one, which I've now requested 6 times so I guess I have to do the phone call again.
I have verified my account thirteen times today. Just today. I get logged out for inactivity, I have to verify again literal seconds later.
I don't mind doing it once or twice a week, or if I use a different device, but come on Paypal. 13 times in one day? Every day? That's insanity. Aren't you supposed to be remembering devices?
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Turn off the "Quick Security Check" - It's NOT Quick! in Managing Account
- FORCED 2 step authentication?! in Managing Account
- How can I contact customer support directly? in Managing Account
- Lost phone, cannot login, PayPal customer service unavailable for disabled people in Managing Account
- Can't do anything with Paypal account in Security and Fraud