New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
Paypal has always downloaded money to my bank account but on THIS transaction they're only offering to send me a check. Why?
Thank you for your post and welcome to the community!
I am sorry to hear about this inconvenience. Can you please specify if the check that you are mentioning regards a payment that has to be charged to your bank account or for an amount that you have to receive?
If the amount has to be charged and you see that the payment has been issued via eCheck, it may have been that there was no other option at the time to complete the payment. For more specific details, I would recommend contacting our Customer Service directly.
If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and then clicking 'Call customer support'. You can also contact us on Facebook (www.facebook.com/PayPalUK) or on Twitter (@AskPayPal).
I hope this helps!