New to the community? Welcome! Please read our Community Rules and Guidelines
Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
My account is blocked because "In compliance with Russian legislation and User Agreement for PayPal you must complete the identification.".
So I'm asked to fill the form, but when I fill it, Submit button doesn't activate, no errors are shown in the UI.
In console I can see the error:
pa.js:2 Uncaught TypeError: Cannot create property 'data' on string 'form'It.Analytics.trackFormAbandonment @ pa.js:2g @ bundle.js:29a @ bundle.js:7o @ bundle.js:7
I tried Chrome and Opera - the same.
Is it a Paypal bug?
I'm so sorry that you experienced difficulties trying to complete the identity verification process. If you are still experiencing this, please report it to our customer service and they can help you complete the process. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.