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Paypal identification

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Paypal identification

Hello,

 

My account is blocked because "In compliance with Russian legislation and User Agreement for PayPal you must complete the identification.".

So I'm asked to fill the form, but when I fill it, Submit button doesn't activate, no errors are shown in the UI.

 

In console I can see the error:

pa.js:2 Uncaught TypeError: Cannot create property 'data' on string 'form'It.Analytics.trackFormAbandonment @ pa.js:2g @ bundle.js:29a @ bundle.js:7o @ bundle.js:7

 

I tried Chrome and Opera - the same.

 

Is it a Paypal bug?

1 REPLY 1
Moderator

Re: Paypal identification

Hi @osandferg4,

 

I'm so sorry that you experienced difficulties trying to complete the identity verification process. If you are still experiencing this, please report it to our customer service and they can help you complete the process. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.  

 

I hope this helps and thank you for joining the Community!
 

Michelle 

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.