We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
My account is blocked because "In compliance with Russian legislation and User Agreement for PayPal you must complete the identification.".
So I'm asked to fill the form, but when I fill it, Submit button doesn't activate, no errors are shown in the UI.
In console I can see the error:
pa.js:2 Uncaught TypeError: Cannot create property 'data' on string 'form'It.Analytics.trackFormAbandonment @ pa.js:2g @ bundle.js:29a @ bundle.js:7o @ bundle.js:7
I tried Chrome and Opera - the same.
Is it a Paypal bug?
I'm so sorry that you experienced difficulties trying to complete the identity verification process. If you are still experiencing this, please report it to our customer service and they can help you complete the process. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.