Paypal identification
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
My account is blocked because "In compliance with Russian legislation and User Agreement for PayPal you must complete the identification.".
So I'm asked to fill the form, but when I fill it, Submit button doesn't activate, no errors are shown in the UI.
In console I can see the error:
pa.js:2 Uncaught TypeError: Cannot create property 'data' on string 'form'It.Analytics.trackFormAbandonment @ pa.js:2g @ bundle.js:29a @ bundle.js:7o @ bundle.js:7
I tried Chrome and Opera - the same.
Is it a Paypal bug?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @osandferg4,
I'm so sorry that you experienced difficulties trying to complete the identity verification process. If you are still experiencing this, please report it to our customer service and they can help you complete the process. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
Michelle
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- How does someone who don't have or want a PayPal account send money to my PayPal account? in My Money Archives
- Sending money in My Money Archives
- inviting a friend in PayPal Basics Archives
- Paypal ask payment method twice in My Money Archives
- Error - Sorry, PayPal Plus is currently not available in My Money Archives