Paypal from Canada doesn't Work in South America?

[Nohra21]

Hello,

I hope I can get some help from this community.

I tried to contact Paypal through the regular 'Help' page, email and calls but I haven' received any guidance or help.

My Paypal is from Canada where I lived for twenty one years and where I had Paypal since 2003. Last year in August I moved back to my homeland, Colombia and since then I haven't been able to update or use properly my account. The system doesn't allow me to update my country, new address or new cellphone and because of that I can't make any business either. I am not really sure which is the real problem, what I know for sure is that I can't use Paypal to do businesses in Colombia. I tried to have a Colombian Paypal but as I don't have a Colombian credit card (they wouldn't give me one because I don't have a credit record here), I cannot open a Colombian Paypal and the system doesn't allow me to use my Canadian visa. 

So, do I have to give up my Canadian Paypal account and forget it? Too sad that this company can't make this issue easier 😞 

[sharpiemarker · Accepted solution]

@Nohra21 

Nope. PayPal accounts are country specific and are like bank accounts...you close it out and take your money with you when you move to an entirely new country. Therefore, you'll need to open a new PayPal account in your new country of residence; Colombia to be able to enter Columbian account info (ie shipping address, financial information). In Columbia, you can send/receive funds but can only withdraw to US bank account with their PayPal accounts.

If you can't get a credit card, get a prepaid reloadable debit card.

[Nohra21]

Muchas Gracias! You answered my question and I am very happy with it.