Last week I had to re-install Windows 10 onto my laptop and by doing so all my passwords were deleted. I easily managed to reload all my passwords for various sites except one, namely Paypal.
On Friday after trying unsuccessfully to log-on, I then had to phone Paypal to get assistance. After changing passwords I was then expecting a phone-call with a log-in code which did not materialise. I made another call and explained that I did not have a mobile phone, only a landline. The lady agent on the other end said that was all right but despite several attempts nothing happened. On Saturday morning I spoke to an agent called Jake who told me I had to wait 24 hours to attempt a log-in, I wish I was told that on Friday.
Forward 24 hours to Sunday morning and I spoke to an agent called Frank who told me I can only access Paypal with a mobile phone. I told him this was incorrect and asked how I could complain. He said he would e-mail me a link which 48 hours later still has not arrived. I am now locked out f my Paypal account
After perusing the Paypal website I came across the following page which states that I can still log into Paypal with a landline.
https://www.paypal.com/uk/smarthelp/article/what-are-the-payment-services-directives-and-strong-cust...
I know you can still use financial based organisations using only a landlime because I bank online with HSBC
