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Payment withdrawal.

New Community Member

Payment withdrawal.

"Sorry, we need more information. Please withdraw money on our Classic site instead."

This error message is displayed when i am trying to withdraw funds in my bank.
I receive the same message yesterday wheni tried to withdraw some of the funds (~$9), but today i received an email stating the fund is transfered to the bank and when i try to check the status it shows "Pending"
can someone help me with this issues. are both issues related.?
Thank you.