Payment with a closed Bank Account

[brianp91]

Hi

I lived in Germany until 2018 and had a German bank and PayPal account. However I moved to UK and closed the bank account. 

This past week I by mistake made a payment using PayPal (was set as default payment unfortunately) and I then realized that there would be a problem since I no longer have a German bank account associated. 

I tried to call customer service but apparently nobody speaks English. I tried to login and change the bank account but it asks me for a German number for security reasons, which I no longer have access to.

Is there anyone who had the same issue? Can I pay this transaction using other method?

Thank you,

Brian
 

[kernowlass]

@brianp91 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

[brianp91]

@kernowlass Thanks for your advice. I have been trying to contact the customer support since last week. However all the agents I speak with say they don't speak english. Do you know any email our form online I can fill-in and get this solved? I just want to pay both transactions if it's possible. Thanks