PayPal won't change my name

[mclegg]

Has anyone else had this experience? I am now married and submitted my DL and marriage certificate to Paypal to change my name to my new name. I did this 3 weeks ago with no response from PayPal.  I received an automated email telling me to submit the documentation and if that didn't answer my question to reply to the email.  I responded to the email and received another automated email telling me that email did not accept emails.  Ugh!

I guess I will have to call, but anyone else have any other suggestions?

Thank you,

[sharpiemarker]

@mclegg 

call or reply in the message center (bell icon)

To contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Call early, during business hours, west coast time to try and get a US rep. Say "Live Agent" to the automated recording.