PayPal won't allow me to change the name on the account

[Scoop_4]

This PayPal account is for a library Friends group. So officers come and go, people's responsibilities change, etc. I'm now handling the PayPal account and would like to change the name of the person who handled it previously to my name (along with the security questions). The main information (organization name, bank account info, etc.) doesn't change. Help! Thanks.

[Anonymous_User]

Seems this can be an issue for organizations who have business accounts  - here's a snippet from the FAQs:

You can change the name on your account if it's misspelled or if you've legally changed your name.  If you have a "business account", you can change the contact name for your business.   However, it is not possible to change the name on your account to another person's name. 

That really does not leave you many options - you may want to contact (phone) customer service to see if this policy has changed or if they have any suggestions. 

[Scoop_4]

Thanks for the info. It IS a business account, and there IS an option to "change contact name," but nothing happens when I click on it. I think this is one of those instances where I'll wind up spending far more time on something that doesn't really matter in the end. I can still manage the account just fine, even though PayPal will forever greet me with a different name.

[kernowlass]

@Scoop_4

See if they will do it for you  ......

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.

[Scoop_4]

Turns out PayPal can't make the change themselves. I was told that I could make the change only by going to paypal.com/wax (not the regular PayPal site). Strange that that's not mentioned in any of the FAQs. But it worked.

[kernowlass]

@Scoop_4

Well done and glad you got it sorted.

Always best to phone if in doubt.