PayPal won't accept the phone number linked to my credit card

Jessica504
New Community Member

Hi. I live in Canada, but have a US phone number.  Both this phone number and address are linked to my credit card. I have to pay that requires me to use PayPal, but PayPal  won't accept the phone number, even if I check out as a guest - I get an error message to "enter a valid phone number."  PayPal has been no help 😞

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1 REPLY 1

pkkh
PayPal Employee
PayPal Employee

Hi @Jessica504 

 

I see you're concerned about your phone number. I want to inform you that PayPal accounts are country specific and if you've moved to a different country, it would be recommended to create a new account there. You can contact us over the phone and a specialist should be able to help you. 

 

Thank you

Punith  

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