PayPal support has not responded to emails or name change requests what do I do?
Hello, the last month I have been trying to change my name from my nickname to my real name because my funds have been locked until I prove my identity. I have sent in the required documents to do so, PayPal says they will review the documents and let me know within 4-5 days. After 2 weeks I heard nothing so I sent them again. Another week later and still nothing. Two emails later and still no response at all from support. I don't know what to do anymore. I would like access to my money again. Is all my money locked forever?