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About 1 month ago, PayPal took $91 out of my account directly from my bank and transferred it to a random person. I contacted PayPal to cancel the money 11 times but they refused. I attempted to contact my bank and they refused to. I filed 3 seperate cases of fraud against PayPal and received back $61 of the $91 so far. PayPal alerted me that they did not give the $30 back to me the rightful owner but to the bank and now my bank wont return my money to me. I tried closing my PayPal account to stop them from stealing from me in the future but they placed a negative balance on my account and wont give me a reason for it.
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As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.