PayPal password not known

Jr90
New Community Member
I had some funds sent to PayPal via an email I didn’t have set up on PayPal. It told me to set an account up which I did. Now I just want to withdraw the money but I can’t rememeber the secure password I entered. The only option it gives is to receive a text to reset the password. I have mistyped my number. Is this money lost in the system forever?
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1 REPLY 1

PayPal_April
Moderator
Moderator

Hello @Jr90

 

In this situation, you will need to contact Customer Support. Once PayPal is able to verify some information with you over the phone, further assistance can be provided. 

 

You can find the number to reach PayPal by going to https://www.paypal.com, scrolling to the bottom of the page and selecting Contact, then clicking Call us. Be sure to follow the steps to “call us as a guest” since you’re experiencing difficulty logging in to your account. 

 

-April 

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