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PayPal name change not working

New Community Member

PayPal name change not working

Hi all, about 2 weeks ago I tried changing my paypal display name to my real name, and I provided all the needed documents, and after all this time I haven't heard back at ALL. I even tried contacting PayPal support via Twitter, and they told me theyd get back to me in a short bit, but it's been 4 days now.

 

Is this normal?