Thank you once again kernoless for taking the time to reply. Since discovering possible irregularities on my account I have had a very stressful time. I have had to also contact eBay, Amazon and Barclays Bank. Fortunately all these companies, whilst still operating a reduced service due to CV were very helpful. eBay for example had someone call me from Utah with an hour of my raising a query, Barclays had a slightly longer than normal waiting time but still acceptable and Amazon death with me via an online messaging system.
Compare that to this shambles of a company. A messaging system that doesn’t actually message back. You are unable to raise a second message or query either without closing the first, which is deemed to be an acknowledgement that the first query was answered to your satisfaction ?!. A resolution system that requires you specify a transaction which is not always relevant, as in my case. I assume this is deliberately restrictive. I tried raising a complaint but after completing my form I was advised that the system was not working and a telephone number which will allow you to make various selections but will ultimately leave you cut off.
Finally the ‘community’. The point is customers should not have to resort to this if PayPal had a proper customer service. One that was fit for purpose. I can see you are a prolific poster, posting more than the other contributors put together. I am sure you have helped others just as much as you have helped me. But I would prefer it if PayPal who make in case you are not aware make huge profits, invested a tiny proportion of that on providing a customer service rather than relying on other people to do their work for them. A shiny red badge or whatever silly thing they award you for your time can hardly make that worthwhile. Please feel free not to reply.
