PayPal keeps changing my address
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I moved and changed my address in PayPal and eBay. PayPal keeps changing my address back to the old one. When I called PayPal today and waited 40 minutes for a supervisor, only to be told PayPal wasn’t responsible. So I’m out $43.50 thanks to PayPal ‘s outdated system. Help!
- Labels:
-
Update profile info
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Yokesmom,
I'm sorry to hear that your old address is coming up. Is it coming up in the eBay checkout or in a merchant's checkout or in the PayPal profile on the PayPal website?
Olivia
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Yokesmom,
If you've entered an address via another site, it would be associated as a hidden address that's specific only to merchants' sites. It can be removed typically via those sites, or you can ask a PayPal representative to check for it in your account. It won't be listed in your PayPal addresses in your profile, however, because that instance of the address was not added via the PayPal site.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I'm sorry that this has been difficult.
Olivia
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I did contact customer service and was told it was my fault. And I’m just out of luck. And out $43.50. I thought PayPal was a safe way to pay for things. They are not safe, and the only remedy I see is to stop using PayPal
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Sending money in My Money Archives
- Why would PayPal checkout use an old address I already deleted from the PayPal website? in Disputes and Limitations Archives
- uk financial ombudsman in My Account Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- My PayPal account declines payments received from gumroad in Payments Archives