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PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

I’m having to have a text sent to my phone literally every time I log on. If I log on 5 times a day, that’s 5 texts I have to have sent. Why? Stop it.
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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

And if you put in your phone number wrong, you cant log in. Cos there is no help canter that can really help you, or customer service. You are being tossed around in circles and in the end it requires a log in from you.

 

Its unbelievable !?

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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

One of users in this long thread described workaround solution of the inactive/wrong phone number and IT WORKS!

 

All You need to is:
- know your e-mail login and password

- know the answers to both security questions
- have new active phone number

 

Then you need to process "change your forgotten password" procedure (retype code from email, answer security questions) and try to log in with new password. Repeat it a number of times and finally you will be logged in without second step PSD2 sms verification!

 

For me it worked after just three password changes and login attempts. Then first thing to do after login is to change your primary phone 🙂

 

 

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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Thanks I will try this, you are so much more helpful the customer service support...,,🍻👍👍🤜🤛👌👏🙌 And more....
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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Can not pass the PSD2 requirement... It's locked on my old number, an PayPal has no way currently to fix this, what a silly oversight..yes have security by all means, but have an option to recover using other means of identification in a problem or fraudulent activity, it's like a bank not letting you use you own money because they charged your pin without telling you.. ombudsman is coming!!!!
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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

@Jlbon me too and it's frustrating 😕 @kernowlass or @sharpiemarker can you help us?? Is there any a real PayPal assistant? 

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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

I spoke to someone on their Facebook page and they couldn’t help. They told me to go to the help section, choose the login problems and start a chat without logging in (from the desktop browser only). I did it, but the customer support was helpless. They reset my password and that’s all. I could do it myself. I still can’t log in because need the old number. In the meantime, used my private PayPal account for sales, but the **bleep** held the money for a week. Today I withdrew the money to my account - only to get the message that it will take 72 hours “for security reasons”. Absolute thieves
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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Everyone at paypal from top to bottom are complete imbeciles regarding this login problem.
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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

It's not solved at all. That work around only works for small minority and mostly many will still get the *sorry we cannot confirm it is you* error thus continuing the paypal error login loop.