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PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

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Contributor

Re: using code via SMS TO LOG IN

Have you had any luck regarding logging in?

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Contributor

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Further to my [revious post, I have looked on the Financial Conduct Authority website. Their guidance says quite clearly thatpeople who do not use a mobile phone should not be disadvantaged, and that alternatives should be offered. 

 

 

I have never received any response form PayPal to my original post. I wonder why.

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Contributor

Re: PayPal & PSD2 - there is no such thing in my country but...

There is absolutely no issue or complaints regarding my newly opened account but it was suddenly and unjustly put into "limited" status without informing me why.  I am guessing that this might have been done by an irate PayPal Customer Service Agent (maybe Emmanuel-he was the last person I talked to) just because he decided that he no longer wanted to provide the customer support regarding my previous account which was closed by PayPal despite still having money in it.  It was only $13.  Putting my new, fresh and clean PayPal account on hold is terribly unjust.  Its literally power-play just because Customer Service Agents know our limitations.    Now I am imposed to attach several information about me which could compromise my privacy.  In fact how can I trust PayPal to handle private information properly when their Customer Service Agents do things like this in a snap of a finger?

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New Community Member

Re: PayPal & PSD2 - there is no such thing in my country but...

They have 1000's of consumer reports about stealing people's money . My account had limitations put on it the day my unemployment hit their bank and no matter how much Proof I send them (state Id State issued Birth Certificate My Law firms paper work showing my social number ect.. they still refuse to release my funds . Well enough is enough and now I'm in the process of getting started class action law suit speaking with attorneys and gonna just kick back and let the interest pile up and focus on regaining my mental health back from all he issues and hardships PayPal has caused in my life .
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Member

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Why is New Zealand not on there?

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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Why is the already existing 2 factor authentication mechanism not good enough and instead paypal tries to enforce mobile numbers and the much less secure sms transaction? Dear PayPal, as a person who constantly travels countries and as such constantly have to switch phone numbers this SMS authentificafion nonsense is simply not possible and feasible. You do have a working 2 factor auth which, by everything i can read about the SCA is perfectly suitable and sufficient. My own bank does use such measures and does not enforce sms tans. Please revise the further limitation of your service by narrowing down on the actual ways to 2 factor authenticate. If paypal finds itself unable to approach this topic, in my case i will just stop using paypal alltogether. And this is simply not debatable, I will not settle for a less secure and much more limiting method than i currently already use.
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Contributor

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

I have always felt safe using PayPal and indeed for some organisations I deal with it is the only form of payment they accept.

I have worked with computers for much of my life and am very computer savvy but I do not use a smartphone and don't want one.  (If PayPal care to buy me one and pay the monthly account I might think differently.)  I do have a cellphone but very rarely switch it on and then only if I need to make a call. 

What's wrong with PayPal emailing me the code as they have once or twice in the past?  I'd even be happy to set up a new exclusive email address and use it via a VPN just for that purpose. 

I'm fairly elderly but not disabled but I do think the other contributors who have mentioned their disability problems have a genuine point.

Come on PayPal, not everyone has or is able to use a smartphone, nor is a signal available in many places.

I don't want to lose my PayPal account but it is looking as if PayPal will force me to do so!

 

 

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Member

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Nice reply but it fails to answer the question. I retired. I no longer have a work phone. I have 3 other nunbers listed, two of which are primary. How do I delete the old work number? I tried adding my home number a second time as work, but you system wouldn't allow it. Frustrating for me and if you do need to contact me, frustrating for you. There is no delete as described in the online docs.
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Contributor

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

no they don't I reported fraud to that twitter account on 8/1/2020 and they haven't even replied to my message yet. When I try to report fraud in the USA it just plays a recording that the phone number is not working. When I try to send a secure message I get a reply from a foreign country that doesn't understand my email or request. I don't know why paypal hates the customers in the USA so much that they won't even give us support in our own country to report legal issues to but there are other companies out there. I tried to tell people what is happening and get this!!!:

 

Paypal is going through and deleting all of my social and community posts within 24 hours!! Can you believe it? They have plenty of staff for censoring free speech and whistleblowers but they have no one that can help with fraud??? 

 

They have not replied to my fraud case in three days, still hold part of my money, wanted to charge me to deposit the money back into my bank after they stole from me, and they have not yet got one person to call me to get the bank charges refunded. They have plenty of staff for censoring any negative comments they are right on top of it! But when it comes to fraud they all turn their back on the USA victims while the foreign customer support staff is just laughing it up and they won't even call me. It's funny that paypal is investing in censorship while they refuse to even help people that report fraud to them.

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Contributor

New PSD2 Regulations change the way you log in with PayPal

I was Withdrawing and i got this statement. New PSD2 Regulations change the way you log in with PayPal. Kindly assist What should i edit in my profile