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PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

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Member

Re: using code via SMS TO LOG IN

I can't receive the code because it appears that I've put in the wrong number when I signed up. I've never received any phone verification text obviously, so I haven't confirmed the number at any point. Now I'm locked out of my account. How do I correct that or is there a way to just provide the right number via email or at least access my account without the code?

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Moderator

Re: using code via SMS TO LOG IN

Hi @Euromiz,

 

I'm sorry to hear that the phone number on your PayPal account is not valid. To correct that issue, please contact customer service.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

If you opt for calling by phone, you can select to call as a guest rather than log in. Sending a message via the webform would not be available without login.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Member

Re: using code via SMS TO LOG IN

I've read into the rules about the EU law that requires 2-step verification and there's stated there that I'm supposed to be able to access my account from the usual device without the code. I'm using the same device and browser as before and it still gives me the sms code prompt. Will that become available after a while? I understand that this is a safety measure but at this point I'm locked out of my own account with over 500€ balance.

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Moderator

Re: using code via SMS TO LOG IN

Hi @Euromiz,

 

Thank you for your reply. Backup methods would require that there be no risk detected. If there were any concerns detected by the system, it would be necessary to call in to resolve the erroneous phone number to allow access via the original authentication method. PayPal takes security very seriously. We regret the inconvenience you've experienced.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
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Contributor

Re: using code via SMS TO LOG IN

It will be just another EU scam

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Contributor

Re: using code via SMS TO LOG IN

Contacting customer service is a waste of time  don't bother

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Contributor

Re: using code via SMS TO LOG IN

If SMS is essential to log in, then presumably people like myself who do not use a mobile (or live in an area where there is no mobile coverage) can no longer use Paypal. WHy can't PayPal offer an alternative such as automated voice messages sent to a landline as my bank does. My credit card provider does this so there is no reason to continue using PayPal as I can use my card online.

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Contributor

Re: using code via SMS TO LOG IN

Good idea Andy but to do this you would have to have more that one brain cell

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New Community Member

Re: using code via SMS TO LOG IN

Sorry, Olivia. SImply saying that the ability to receive an SMS message is a requirement for logging on is not an answer to the problem.

Do you, personally, think it is acceptable that people who do not have a mobile phone should be unable to use PayPal?

Do you think that people who live in areas where there is no mobile phone signal should be unable to use Paypal?

Surely the whole point of Paypal is supposed to be that anyone can use it anywhere - that is, after all, what Paypal's advertising tells us.

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Contributor

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Further to my [revious post, I have looked on the Financial Conduct Authority website. Their guidance says quite clearly thatpeople who do not use a mobile phone should not be disadvantaged, and that alternatives should be offered. 

 

 

I have never received any response form PayPal to my original post. I wonder why.