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Thank you for your reply. Backup methods would require that there be no risk detected. If there were any concerns detected by the system, it would be necessary to call in to resolve the erroneous phone number to allow access via the original authentication method. PayPal takes security very seriously. We regret the inconvenience you've experienced.
I hope this helps!
If SMS is essential to log in, then presumably people like myself who do not use a mobile (or live in an area where there is no mobile coverage) can no longer use Paypal. WHy can't PayPal offer an alternative such as automated voice messages sent to a landline as my bank does. My credit card provider does this so there is no reason to continue using PayPal as I can use my card online.