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PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

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Contributor

Re: PSD2 - unable to log in due to wrong telephone number

@fatbiffa That's not working at all. After set new password the site didn't log me in - instead refreshing a main site. Next when I tried to log in with a new password the verification PSD2 shows again...

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Member

Re: PSD2 - unable to log in due to wrong telephone number

Same here. I will stop using Paypal!

 

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Contributor

Re: PSD2 - unable to log in due to wrong telephone number

Hi, same problem here!

 

Anyone knows: if I never use paypal again, will I be charged with fees with the result of having negative balance?
Meaning owing money all of a sudden??

 

I appreciate any answer.

Thank you very much.

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Contributor

Cannot login to paypal because of the PSD2 authentication which linked to my old phone number

Dear community, would you please so kind to help me how can I login to my account if my account linked to my old phone number?

I enter my user name, my password, on the next screen the system ask further confirmation, both options linked to my old phone number, sms-or call, I am not able to send email, or contact with the helpdesk, when I tried they requested also to login which is impossible. I tried to contact with the fb paypal account, but I also failed, no personal helpdesk, only a robot, which was not able to help me. 

Thank you.

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Member

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

"from time to time you may be asked"... i have been asked three times in the past week to authenticate my account, three!   Just how many times does someone need to authenticate their account in one damn week? its absurd!

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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Paypal has asked me for this psd2 strong authentication but I have and old mobile number on there. How do I go about this please I can't pay for nothing on ebay etc
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Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

im here looking for the same answer and it seems we dont . we give up an dont bloody bother again !

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Member

PSD2 Strong Customer Authentication regulation

I'm slowly going insane! It's this extra level of authentication that PayPal has installed. It seems it REQUIRES one to have a mobile (cell) phone! I have a mobile but it's very old and doesn't take texts (yes, that old!) I refuse to get a new one and the only number that PP has is my landline. This new system gives my landline number but nobody ever uses it.

 

PP authentication.JPG

 

So I started phoning the help line. In all, I've phoned them 5 times and the first 4, the advisor assured me that 'someone' from technical would ring me but nobody ever did. I rang them just now, about an hour ago and this customer service lady was much more helpful. She told me they had a 'pile' of complaints about this. But it this be so, why are the technical department not doing anything about it?!!! It's just crazy. One person I spoke to actually told me my only solution was to get a mobile phone! Why should I buy a new phone and learn to use it just to access my PP account!

 

Happily, my account balance is at zero just now but that's beside the point. I've been a member of PP for years and years and am outraged that the company should shrug me off like this. When they thought up this idea, somebody somewhere must have known that this protocol wouldn't suit everybody but they built no alternative method into the system!

FYI, I am now 80. I have been very computer literate in my time. I've set up forums and websites and been able to trouble shoot on my various computers since 1998 but retired from it all about 5 years ago. The old saying "use it or lose it" is very true as I've now lost about 85% of my computer skills and knowledge which is why I am unwilling to get a mobile phone. Why don't PP take this into account? Why don't they value their old, long standing customers like me?

 

I am so disgusted. I feel like I'm considered a dinosaur and have a label on my account saying "this person is non-compliant. Do not engage with her"!

 

PLEASE PAYPAL, DO SOMETHING ABOUT THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

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New Community Member

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

Can you tell me what I should do? I am trying to send money via email and it showing me this PSD2 .. I need an answer asap.

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Contributor

Re: PayPal & PSD2 - What is PSD2 Strong Customer Authentication?

It's the new system that shut me out of my account completly

 

PLease dear Olivia please forward this to someone that can help me:

 

I can't login into my account due too phone authentification and the old number I don't own anymore

Hello there,

 

as the title says I'm completly unable to acces my account thanks to the phone authentification and the bad coincidence that thouse phone numbers are expired.

I'm not getting any other option on how to authentificate, only 2 phone numbers I don't own anymore.

Neither can I message custom support cause I need to be logged in into my account to do so...

 

If this wasn't bad enough it's impossible to reach the phone line cause everything at all times is completly occupied.

 

I'm seriously desperating here =/

 

I called the service line lieterally as they were opening and still no way of getting trough....