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My mobile number changed a few years ago but I never updated my profile.
Now I can't log in as Paypal wants to send me a text on the old number to verify the account.
I've tried logging in from a different browser which doesn't work.
Also tried using the Help Chat system, but this also requires me to log in to proceed.
Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.
Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!
Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?
Solved! Go to Solution.
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Login Issues
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Profile & Settings
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One of users in this long thread described workaround solution of the inactive/wrong phone number and IT WORKS!
All You need to is:
- know your e-mail login and password
- know the answers to both security questions
- have new active phone number
Then you need to process "change your forgotten password" procedure (retype code from email, answer security questions) and try to log in with new password. Repeat it a number of times and finally you will be logged in without second step PSD2 sms verification!
For me it worked after just three password changes and login attempts. Then first thing to do after login is to change your primary phone 🙂
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@Jlbon me too and it's frustrating 😕 @kernowlass or @sharpiemarker can you help us?? Is there any a real PayPal assistant?
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Turn off the "Quick Security Check" - It's NOT Quick! in Managing Account
- FORCED 2 step authentication?! in Managing Account
- How can I contact customer support directly? in Managing Account
- Lost phone, cannot login, PayPal customer service unavailable for disabled people in Managing Account
- Can't do anything with Paypal account in Security and Fraud