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PayPal account linked to old email address

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New Community Member

PayPal account linked to old email address

I tried to open a new PayPal account, having not used it for years, but my debit card is linked to an old email address which is now defunct. I need to speak to someone to close the old account, to then transfer my debit card to the new email address. 

 

I keep on getting a message saying they can send a new password to my old email, but I won't be able to access it. 

 

Any help would be gratefully received.

 

Thanks,

 

Rebecca 

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: PayPal account linked to old email address

@RebeccaCar 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: PayPal account linked to old email address

@RebeccaCar 


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post