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Password reset when my phone number no longer works

Salexa1118
Contributor

Password reset when my phone number no longer works

Hi I have a U.K. PayPal account which was set up over 10 years ago. It has a phone number attached to it I no longer use. I know my email is tied to the account as I use that to login. However when I try to recover my password it forces me to a text option. No option for the email. Can anyone help.
5 REPLIES 5
Mj118
New Community Member

Re: Password reset when my phone number no longer works

I’ve got the same issue
Stevie-g
Contributor

Re: Password reset when my phone number no longer works

Same issue here, going around in circles trying to access my profile, old mobile number is in my profile but no way to change it without having my old phone

Salexa1118
Contributor

Re: Password reset when my phone number no longer works

Seems ludicrous this should be the case. I am wondering whether I should tweet them on twitter to highlight this flaw
kernowlass
Esteemed Advisor

Re: Password reset when my phone number no longer works

@Salexa1118 

 

You are posting with a U.S paypal account so which country are you in as you can't have or use a UK paypal account in the U.S or vice versa.


Advice is voluntary.
Kudos / Solution appreciated.
Stevie-g
Contributor

Re: Password reset when my phone number no longer works

Hi, thanks for the reply, I’m not sure where you see I have a US account unless that’s my community account, either way It’s a UK account. Is your question relevant to my phone problem?