Password Reset is ONLY gives option to text phone number...but they only have old landline.

AVL_Paul
Contributor
Contributor

Hello,

 

My 84 year old mother asked me to help her set up an email account.  When we entered her email, we discovered she had created one a few years ago but has no record of the password.  We made a few guesses and got locked out.  According to the Paypal info, it would allow us to password reset by emailing or calling us BUT IT ONLY gives us the option of texting her phone number (which is a landline). HELP!

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