PSD2

[LeeDeen23]

Hi community, I can’t access my account as the mobile number is no longer available the PSD2 verification won’t let me into my account. What’s the best way to resolve this and update my new number? Thanks

[kernowlass]

@LeeDeen23 

Try downloading the app and change it via settings, if not then...

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.