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P2D2 authentication without access to the registered phone number not possible

SOLVED
mmikep
Contributor

P2D2 authentication without access to the registered phone number not possible

My soon-to-be wife got locked out of her account due to P2D2 authentication process...

The phone that was registered in her paypal account was our old land line that doesn't exist anymore.

We called the help phone number that appears in the Paypal application only to hear that this is the number to the UK help center and we should call the Greek help center. Operators at the UK help center provided us the number we should call.

We then called the Greek help center number where an automated message informed us that there are no operators due to COVID-19. The line then drops.

So basically she is locked out of her account for an unknown time period as Greece is under lockdown and she should wait for operators to return to work as there is no workaround to this situation.

1 ACCEPTED SOLUTION

Accepted Solutions
kernowlass
Esteemed Advisor

Re: P2D2 authentication without access to the registered phone number not possible

@mmikep 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.





Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: P2D2 authentication without access to the registered phone number not possible

@mmikep 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.





Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

mmikep
Contributor

Re: P2D2 authentication without access to the registered phone number not possible

NO! This is not the problem and the issue is not resolved! I dont even know how the issue is considered "closed" or who gave "kudos" to a "solution" that has nothing to do with the problem!

We did not change countries. Simply our landline that is registered in the paypal profile is no longer working.

This is a joke....