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Hi @moning, Welcome to the community and thanks for posting. You may want to check also with your Aunt how it was sent if its as family and friends or goods and services. If it was sent as goods and services kindly ask them to follow the below steps for your money to be released. Here's how to confirm they received an item: 1. Click Activity at the top of the page. 2. Find and click the original payment for the item. 3. Click Confirm receipt. 4. Click Yes to confirm that they received the order. I hope this helps. If this post or any other was helpful, please enrich the community by giving Kudos or accepting it as a Solution. Stay safe.