Old phone number not working when verifying account

[kylos666]

I cannot access my account because it is asking me to send a code to my old number. But my old number does not work anymore. I send a code to the number but it does not receive it. Can I verify my account in another way? It does not give me any options to do this. What can I do to access my account again? Thank you.

[kernowlass]

@kylos666 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[kylos666]

The phone number thing was only happening on my desktop browser, but today I used my phone instead to log in. After some options to ensure I'm not a bot, it let me straight in. I changed my phone number while I was there, so this issue shouldn't happen again. Thanks for the advice though, it's appreciated. For anyone else with this issue, try to log in to PayPal on a different platform, and you might be OK. If not, then yes... you will have to contact customer service.