Old phone number linked to my account

[AlyshaP]

I have access to my account and money in my account but everytime I try to transfer it I am prompted to verify through my phone number. The number it keeps asking me to verify through is an old number I no longer have access to. I have added my new number and attempted to add a friends number as it instructed you needed two number to delete on but it again asks for verification through the old number. Customer service drops the call because of Covid... I mean it’s now November, this started in March... I quite literally don’t understand how PayPal is this far into a pandemic and hasn’t found a way to employ their customer service representatives.

[kernowlass]

@AlyshaP 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.