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Old phone number authenticator

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New Community Member

Old phone number authenticator

Hello I can't confirm my authenticator code as I only have old phone number, rendering my account useless l, I have tried emailing PayPal with no reply Thanks
1 REPLY 1
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Esteemed Advisor

Re: Old phone number authenticator

@Giblet16 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.