Old customer need management support
simonTung
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Posted on
Jul-19-2020
08:46 AM
If all rules can be easily carried out by support department there is no need for high-level managers !
As an old Ebay/PAYPAL customer I created the account name long before the new rule <real-name> in place.
The customer service rep and supervisors involved sticked with their new rules (forgot the spirit of customer service !?) closed my acess to the PAYPAL account . Where I can write to PAYPAL President/CEO to voice customer rights ?
As a marketing professor I teach similar courses and always focus on win-win customer relations .
Any advise or helping resources are appreciated !
Simon Tung , Professor
7/19/2020
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