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Old address still showing on account

New Community Member

Old address still showing on account

I moved house and deleted my old address last week, I have just been notified that for some transactions it is still showing up and goods are being sent there which I can no longer retrieve, while some other transactions show my new address for postage. Why is this and can I claim against lost merchandise. Thanks.

3 REPLIES
Volunteer Advisor

Re: Old address still showing on account

@strongreaction

 

Is this on Ebay transactions? Have you changed it on ALL the addresses on there as well?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Old address still showing on account

No, Discogs, all addresses changed on there, the case is that some people are getting my deleted address showing up on paypal transactions and posting there.

Volunteer Advisor

Re: Old address still showing on account

@strongreaction

 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.