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Officer information in IDentity Verification Dashboard is not workin

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Contributor

Officer information in IDentity Verification Dashboard is not workin

This popup is not working and it brings a blank popup box.

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Contributor

Re: Officer information in IDentity Verification Dashboard is not workin

Call them. Get a bit angry and show them frustration. I did the same and they took the info and entered manually over the phone. Thanks

View solution in original post

9 REPLIES 9
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New Community Member

Re: Officer information in IDentity Verification Dashboard is not workin

I had the same issue, can't find a phone number to call about this, and they are usually pretty useless if you do call PayPal for something. Preventing me from conducting business yet they can't get their stuff working properly or reply t issues like these...

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Contributor

Re: Officer information in IDentity Verification Dashboard is not workin

Call them. Get a bit angry and show them frustration. I did the same and they took the info and entered manually over the phone. Thanks

View solution in original post

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New Community Member

Re: Officer information in IDentity Verification Dashboard is not workin

Scroll down for a simple workaround.

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Contributor

Re: Officer information in IDentity Verification Dashboard is not workin

Same issue, emailing support is absolutely useless.  It's like the didn't even read the issue and sent back some totally irrelevant link that doesn't work.

 

I will try calling when I have some time.

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New Community Member

Re: Officer information in IDentity Verification Dashboard is not workin

I called and they saw the error and gave me a workaround. I have yet to see if it works, they said it could take 24-72 hours.

 

  • Click Gear
  • Click Account Settings
  • Click Business information
  • Click Update
  • Beside "Your business information" click Edit and make sure everything is correct. Save the modal.
  • In the Office Bearer add a new entry
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New Community Member

Re: Officer information in IDentity Verification Dashboard is not workin

I had this exact problem. Blank popup screen.

 

I went into Account Settings, Business Information, hit the Update button by my business name, scroll down and I entered a Beneficial owner. This section was blank. I returned to the Add Officer Information section in the dashboard alerts and this time the popup worked. I can make transactions now!

 

I hope this helps.

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New Community Member

Re: Officer information in IDentity Verification Dashboard is not workin

 I had the same problem and this solution worked for me. Thanks!

 
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Contributor

Re: Officer information in IDentity Verification Dashboard is not workin

 I love you u. finally after speaking to 20 people and weeks wasted. you gave me the solution lol.  They have no idea!!! lololol

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New Community Member

Re: Officer information in IDentity Verification Dashboard is not workin

Thank you so much for this.  I've been going back and forth in an infuriating loop with PayPal messaging/email support trying to get this resolved for well over a month and your trick worked to resolve my issue in 2 minutes!