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Please, you must escalate this issue to your Engineers. It's a real problem affecting a lot of people. You pay those guys to work to help your customers, so you need to escalate this as soon as possible.
I keep getting those Paypal emails asking me to update my personal info, in particular the contact number. They must assume that everyone has a smart phone?? I do, but it is a pay as you go phone. I receive and send text messages without a problem and do receive security numbers from other systems. Just the Paypal one that does not work, it seems. It should be Paypal that makes this 100% foolproof. For now, I will just ignore the requests to update. If my Paypal account stops working, so be it!