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Not receiving verification sms

SOLVED
workless
Contributor

Re: Not receiving verification sms

Contacting PayPal by phone currently requires text msg authentication - unless you’re willing to wait 15 mins to be automatically redirected. Can you fix that please? Then I will try calling again. Also why not give your agents the ability to test your text messaging system? When I called they weren’t able to test it yet they claimed it must be a problem with my service provider.
robertofelix
Contributor

Re: Not receiving verification sms

Please, you must escalate this issue to your Engineers. It's a real problem affecting a lot of people. You pay those guys to work to help your customers, so you need to escalate this as soon as possible.

Joseph-a
Contributor

Re: Not receiving verification sms

Problem solved by my provider. Don't know exactly what was done.
FREEAGENT
Contributor

Re: Not receiving verification sms

I keep getting those Paypal emails asking me to update my personal info, in particular the contact number. They must assume that everyone has a smart phone??  I do, but it is a pay as you go phone. I receive and send  text messages without a problem and do receive security numbers from other systems. Just the Paypal one that does not work, it seems. It should be Paypal that makes this 100% foolproof. For now, I will just ignore the requests to update. If my Paypal account stops working, so be it!

langkhack18
New Community Member

Re: Not receiving verification sms

Same here in China, I cant get verification for the mobile phone number, also got blocked in the app for so many tries!! Emailed Paypal but hasnt got replies yet
MoonandBack
Member

Re: Not receiving verification sms

Trying this too

EldiabloIX
Member

Re: Not receiving verification sms

Trying this
ebisuksof
Member

Re: Not receiving verification sms

)Im having same problem. Wonder whatexactly causes it.

Tonytone923
Contributor

Re: Not receiving verification sms

**bleep** sucks
frogontv
Member

Re: Not receiving verification sms

trying this