cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving verification sms

New Community Member

Not receiving verification sms

Hello, as of about 3 days ago I cannot send money. Every time I go to send money, it says they need a quick security check. Every time I choose a “text” I do not recieve it. When I choose “call” on the other hand, it goes straight to a screen which says “sorry, we can’t verify it’s you” without even giving me a call. This is very frustrating as it was working fine a few days ago. I have metro pcs as my carrier, hope that helps. Any help will be appreciated, thank you.

68 REPLIES 68
Contributor

Re: Not receiving verification sms

Same issue here, not receiving the sms for login or payments. Has been happening since at least 2 days

My provider is T-mobile Netherlands on a Oneplus 5T

New Community Member

Re: Not receiving verification sms

Same here. Issue is known to PayPal-techs, but they don't seem to be bothered by it, as there is zero communication about at least working on the problem. Issue appears to exist for some months and is not limited to T-mobile.

Maybe we should all leave PayPal and move back to iDeal and credit cards.

Since there is no other 2FA method available on PP (LOL! Idiots!), all we can do is revert to the good old User/Password....

Come ON! This is 2018, not 1998 anymore.

 

Contributor

Re: Not receiving verification sms

I too have this problem for about one month.  I do not received the SMS sent to my mobile, but I do receive the phone call made to the same mobile number.  Very strange.  Glad others are having the same problem though.  Misery loves company.

 

C'mon Paypal, fix this!

Re: Not receiving verification sms

Smae problem for me...
New Community Member

Re: Not receiving verification sms

Same here. Pretty inconvenient since I use a lot of apps and services with Paypal. Hope to see this resolved! Belgian Operator: Base Device: Iphone 8 running ios 12
Anonymous_User
Not applicable

Re: Not receiving verification sms

I am experiencing the same thing, I am with AT&T, one of the largest mobile company in USA, not sure if that matters, but AT&T is not blocking paypal whatsoever, it's definitely a paypal issue, please, paypal, you are losing money and making life hard for us loyal users, please fix your backend system to allow mobile text to go through.

Tags (1)
Contributor

Re: Not receiving verification sms

I wanted to post a reply in this forum, and of course PayPal wants to send me an SMS.  Since there was no other option, I pressed the button to request a code via SMS.  And you know what?  It worked?!?!?!?  I have no idea why this suddenly worked, but it did.

 

I was going to ask in this forum if anyone knew a telephone number or e-mail address to contact PayPal directly to complain.  Maybe someone can post this information because it appears like many people here can benefit from this.

 

For the time being, it appears like my problem is solved.  Hopefully for good.

Member

Re: Not receiving verification sms

Trying this
New Community Member

Re: Not receiving verification sms

trying this too