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Not receiving email to confirm our address

PeoplePlanet
New Community Member

Not receiving email to confirm our address

My boss hasn't received the email confirmation for her Sandbox address for our business account. Because of that, she can't even write a message on these community boards from her account. She's requested a new email be sent numerous times. It's not in her junk folder, and she's gone through all the steps on this PayPal support page: https://www.paypal.com/uk/smarthelp/article/i-did-not-receive-my-email-address-confirmation-faq831

 

We can't now receive payments from our customers so need this urgently resolved. Can somebody please get in touch with a solution. It's proven impossible to speak to a human and we've wasted so much time on going through the automated support nonsense and trying to find at least an email address.