Not able to access PayPal account

shyam2505
Contributor
Contributor

I have PayPal account with another email address, created long time back. Now when I tried to reset the password its keep showing me error as Sorry, we couldn’t confirm it’s you

 

Is there any other way to do this ?

Login to Me Too
1 REPLY 1

Per_Camp
PayPal Employee
PayPal Employee

Hi @shyam2505 ,

 

Welcome to the PayPal community and thank you for your post.

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You'll need to contact customer service in order to assist you with your concern.


Hope this helps. Stay safe!

you can click the link below or call our customer service for further assistance.

 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.