No verificaton notification received

tegnap
New Community Member

Paypal recently contacted me that I should further verif my account or else the are going to limit it in a month. They said I should have recieved a notification but there is nothing coming up when I log in and I can't find it anywhere.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@tegnap 

 

Are you sure it was a real paypal email and not a spoof???

 

If it looks like a typical spoof NEVER USE ANY LINK.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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Kudos / Solution appreciated.
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