No longer have access to old phone number attached to Paypal

Lewyb1996
New Community Member

I am trying to withdraw cash on paypal and Im being asked to confirm my identity using a old phone number I no longer have access to. It has let me add my new phone number but will not let me remove my old one and is still asking for confirm of my old.

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @Lewyb1996,

 

I'm sorry to hear that you've been unable to update your information completely using the self-help options. For assistance, please contact customer service. 

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.

 

I hope this can be resolved quickly and easily!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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