No longer have access to old phone number attached to Paypal
Lewyb1996
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Posted on
Apr-18-2019
02:08 PM
I am trying to withdraw cash on paypal and Im being asked to confirm my identity using a old phone number I no longer have access to. It has let me add my new phone number but will not let me remove my old one and is still asking for confirm of my old.
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PayPal_Olivia
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Apr-23-2019
10:27 AM
Hi @Lewyb1996,
I'm sorry to hear that you've been unable to update your information completely using the self-help options. For assistance, please contact customer service.
To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.
I hope this can be resolved quickly and easily!
Olivia
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