No button to confirm newly added card
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi
I've been using paypal since 2010 and had no issues with my cards issued by the same bank until now!
I've got a new mastercard and I am unable to confirm that it belongs to me since there is no "confirm card" button in the UI.
What is the reason ? Is this a bug or was there any policy update which is restricting me from using paypal service in my country ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I hope this community forum is not useless as it looks like. Can anyone give some info?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi there arthur-p,
Thank you for your post and welcome to the community!
In general, if you are unable to confirm the credit card that you have added it may be, for example, that it has already been confirmed or that you face the issue due to a cache and cookies problem. Your best option would be to try to clear cache and cookies, delete your browser history and wait 48 hours before trying again. This may solve your issue.
As a second option, you can contact our Customer Service and one of our representatives will be happy to help you solve the issue. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and then clicking 'Call customer support'. You can also contact us on Facebook (www.facebook.com/PayPalUK) or on Twitter (@AskPayPal).
I hope this helps!
Martina
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Paypal is SOOO frustrating, things like this makes me want to close my Paypal account i swear. in My Money Archives
- one of my friend can't confirm his email in My Account Archives
- Email address remains unconfirmed in My Account Archives
- Payment on hold even after confirming receipt in My Money Archives
- confirming a card/adding a new card while account is limited in Disputes and Limitations Archives