No Support and a never ending cycle of can not log in.

PoorService111
Contributor
Contributor

Dear Paypal,

 

As a merchant, I'm appalled that HK Paypal no longer has any phone support. This is really the last straw in terms of your poor service.

 

1. I can not log in. As you have two-factor authentication phone call automation will not accept my number. 

2. You no longer can be called (Due to Covid) Okay everything wrong in the world is now due to covid. You no longer need to employ people, you can get paid for zero service and if it's raining or you need an excuse to not care about your customers. Blamed it on Covid. Congratulations.

3. When I try to message you, it just asked me to Log in. Back to Number 1 problem.

4. Under 2-factor authentication is has a link "try another way" only there is no other way, it just keeps asking me to get a phone call. Previously this was an email code but for some fantastic reason, you have changed this.

 

Any support or help would be appreciated as I have thousands of dollars of transactions and am losing money daily if I can not access this account.

 

PS. If you are a merchant using Paypal HK, I encourage you to jump ship. This is not a service anymore but a death ship that tries to siphon any amount they can from their users. 

 

 

 

 

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@PoorService111 

 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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