No Longer Use PayPal-Linked Phone Number - Can't Log In

ILoveEconomics
New Community Member

Hi guys,

 

Really need your help!

 

When trying to log into my fully verified PayPal account that I've been using for a long time, it tells me this: 

 

"As part of the PSD2 Strong Customer Authentication regulation, we need additional information to confirm it's really you when you log in."

 

The problem is... I no longer have that phone number, it's gone.

 

I have access to my email address, I know my password, I know the card associated with the account... I need to somehow change the phone number so I can log in again.

 

What should I do?

 

Is there a number I can call or some other way to reach them about this?

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