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New phone number and no support to change

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Contributor

New phone number and no support to change

Hi, I have lost my old phone number and cannot get through to anyone on the phone or login to change it as it uses my old number for verification! Please help! I can't access my account and need to urgently!!!
2 REPLIES 2
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Esteemed Advisor

Re: New phone number and no support to change

@cam151 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: New phone number and no support to change

Thanks for your response, this issue is on going for a lot of people it seems and with no support, really difficult to access my funds.

Ill blast them on Facebook and Twitter and see if I can get a response, thanks again!