New login authentication

Mccarthy88
New Community Member
Hi there I’m unable to log in as my account is setup to my old phone number and was unaware PayPal was changing logins I physically can’t log in to change my phone number it just keeps saying send a text to authorise and it’s to my old number
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1 REPLY 1

Zaynoo
Contributor
Contributor

Send an e-mail to paypal and request them to remove your current phone number and the 2-step verification on your paypal. Afterwards you will be able to login without confirming the old phone number. You could also send verification in the e-mail so they know you are the correct owner of the account. 

 

They reply within 24 hours to e-mails. Be aware longer wait times may occur due to covid-19

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