New Phone Number Will lock you out your account.

[tatanaka]

Recently I change my phone number. But now I am unable to access my paypal acct and my only Option is to Creating a new acct. because MIA EMployee 1672049- said They can only send the code to the number. I am a small business owner and she insist that is the ONLY option. Since I am unable to receive that number again. So all my payments made is being held hostage by paypal and now i need to file a civil suit against Paypal for my money. She advised that the tell all members to have working phone, which I do but I have different number. They don't advised you that if you change your number you'll be lock out! this is very concerning and alarming. I wonder how many other accounts are be held hostage by Paypal?   

[kernowlass]

@tatanaka 

A message re the new policy and to check your mobile phone is up to date has been on all paypal accounts for months.

Apart from that do you really need to be told to keep your contact information up to date on a legal financial account? 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.