New Mobile Phone Number

dogwalkman
Contributor
Contributor

My new mobile phone number shows up in my profile and replaces my old mobile phone number. However, I still get a screen telling me a text will be sent to my OLD mobile number when I try to log in, which I no longer have and which is no longer in my profile. I  now have to answer my security questions each time I log in.

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1 ACCEPTED SOLUTION

Accepted Solutions
Solved

dogwalkman
Contributor
Contributor

Just chatted with paypal again. they told me how to cancel and reset 2-step verification. problem solved. thank you.

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@dogwalkman 

 

Click on cog icon next to log out and then notifications in the blue band, just under there what number is showing?


Advice is voluntary.
Kudos / Solution appreciated.
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dogwalkman
Contributor
Contributor

My new mobile phone number is showing.

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dogwalkman
Contributor
Contributor

Spoke to Paypal a few days ago. Was told issue would be solved within 48 hours. Longer than that now.

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Solved

dogwalkman
Contributor
Contributor

Just chatted with paypal again. they told me how to cancel and reset 2-step verification. problem solved. thank you.

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mek031
Contributor
Contributor

Just download mozilla firefox and  was able to change a phone number

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