Name change

[BrattyWitch]

Hi All. I need to change my name on my account because my phone auto filled a name that i use for an online game and my friend sent me money that i can't retrieve because the name that is on it, isn't a real one, its made up. I've contacted support about it.

[kernowlass]

@BrattyWitch 

Then you are out of luck if you opened a legal financial account with a fake name.

If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:

A legal name change

A minor misspelling

And in the case of an account for a registered business, a change in the designated contact for the company.

Changing from a fictitious name (or, as in your case fake name) to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.